Studio Policies

PRE-ARRIVAL

PLEASE MAKE SURE YOUR ACCOUNT IS CREATED AHEAD OF TIME FOR A SMOOTH CHECK-IN, AND PLAN TO ARRIVE 10-15 MINUTES EARLY TO GET CHECKED IN, GRAB YOUR EQUIPMENT, AND GET SETTLED BEFORE CLASS BEGINS (DOORS LOCK RIGHT AT START TIMED. THERE İS PLENTY OF STREET PARKING NEARBY - WE HIGHLY ENCOURAGE IT AND KINDLY ASK THAT YOU'RE MINDFUL OF NEIGHBORING BUSINESSES WHEN PARKING.

HEATED CLASS REQUIREMENTS

PLEASE BRING A TOWEL TO COVER YOUR MAT AND WATER TO STAY HYDRATED. GRIPPY SOCKS ARE WELCOME. MATS ARE COMPLIMENTARY FOR YOUR FIRST VISIT, THEN AVAILABLE TO RENT FOR $4, OR YOU'RE WELCOME TO PURCHASE YOUR OWN IN-STUDIO.

WAITLIST POLICY 

DON'T BE ALARMED IF A CLASS IS WAITLISTED - THERE'S A HIGH CHANCE OF GETTING IN! IF A SPOT OPENS, YOU'LL BE AUTOMATICALLY ADDED AND NOTIFIED VIA EMAIL UP TO 2 HOURS BEFORE CLASS. IF YOU CAN NO LONGER ATTEND, PLEASE REMOVE YOURSELF FROM THE WAITLIST. YOU'RE ALSO WELCOME TO WAIT IN THE STUDIO; IF A RESERVED SPOT ISN'T CLAIMED, WE MAY ADD YOU IN BASED ON ORDER, NOT GUARANTEED, WE ALWAYS DO OUR BEST TO ACCOMMODATE.

LATE POLICY

WE OFFER A BRIEF 3-MINUTE GRACE PERIOD AFTER CLASS BEGINS; HOWEVER, FOR SAFETY AND TO AVOID DISRUPTING THE EXPERIENCE, ENTRY IS NOT PERMITTED ONCE CLASS IS UNDERWAY. IF YOU ARRIVE AFTER THE START TIME, YOUR SPOT MAY BE RELEASED TO SOMEONE ON THE WAITLIST. 

LATE CANCEL/ NO SHOW

WE HAVE A 12-HOUR CANCELLATION WINDOW FOR ALL CLASSES. LATE CAncels AND nO-SHOWS WILL INCUR A $14 FEE, OR A LOSS OF CLASS CREDIT FOR THOSÉ USING CLASS PACKS. THIS HELPS ENSURE THAT CLIENTS ON THE WAITLIST HAVE THE OPPORTUNITY TO JOIN CLASS.